Customer Service department
LABORAL STACK DIGITAL, S.L. has a Customer Service department (SAC) for handling and resolving complaints, in accordance with insurance distribution and financial-services customer protection rules.
The Spanish version of this document is the legally binding reference version. This English translation is provided for information only.
How to submit a complaint
You may contact the SAC in writing, stating your identifying details, the grounds of the complaint and your request, through:
- Email: info@laboralstack.es
- Postal mail: LABORAL STACK DIGITAL, S.L. — Customer Service department, Gran Via de les Corts Catalanes 583, 08011 Barcelona, Spain
Handling
The SAC acknowledges receipt of the complaint, handles it independently and issues a reasoned decision within the maximum period established by law for complaints in the field of insurance distribution.
Second instance
If the complaint is dismissed, is not handled, or the legal deadline passes without a reply, you may refer the matter to the Complaints Service of the Spanish Directorate-General for Insurance and Pension Funds (DGSFP).
Status of the activity
The company is onboarding carriers and solutions and does not yet market insurance products. The SAC is nonetheless operational for any communication received.