Customer Service department
LABORAL STACK DIGITAL, S.L. has a Customer Service department (SAC) for handling and resolving complaints, in accordance with insurance distribution and financial-services customer protection rules.
The Spanish version of this document is the legally binding reference version. This English translation is provided for information only.
How to submit a complaint
You may contact the SAC in writing, stating your identifying details, the grounds of the complaint and your request, through:
- Email: elcol-legi@elcol-legi.org
- Postal mail: Servicio de Atención al Cliente, Passeig de Sant Joan, 33, bajos, 08010 Barcelona, Spain
Complaints submitted by phone are not admitted: the only valid submission channels are those listed above.
Handling
The SAC acknowledges receipt of the complaint, handles it independently and issues a reasoned decision within a maximum period of one month from its submission.
Second instance
Once the SAC procedure has been exhausted (if the decision is unfavourable, the complaint is not handled, or the maximum period of one month elapses without a reply), you may refer the matter to the Complaints Service of the Spanish Directorate-General for Insurance and Pension Funds (DGSFP), Paseo de la Castellana, 44, Madrid, Spain.
Status of the activity
The company is onboarding carriers and solutions and does not yet market insurance products. The SAC is nonetheless operational for any communication received.